Four-Piece Set Return Policy

Thank you for choosing Jodie Hicks for your Four-Piece Set purchase. Our Return Policy is designed to ensure your satisfaction and provide clarity on the process of returning items. Please carefully review the details below, and for any questions, our customer service team is here to assist you at [email protected].

1. Eligibility for Returns:

1.1 Timeframe:

  • Four-Piece Set items are eligible for return within 15 days from the date of purchase.

1.2 Condition:

  • To be eligible for a return, Four-Piece Set items must be unused, in their original packaging, and accompanied by all accessories and documentation.

2. Initiation of Returns:

2.1 Contact Us:

  • To initiate a return, please contact our customer service team at [email protected]. Provide your order number, a brief description of the reason for the return, and any relevant details.

2.2 Return Authorization:

  • Once your return request is received, our team will review and provide you with a Return Authorization (RA) number.
  • Do not return any Four-Piece Set items without obtaining an RA number.

3. Packaging for Returns:

3.1 Secure Packaging:

  • Ensure that the Four-Piece Set items are securely packaged for return, preferably in their original packaging. Include the RA number on the outside of the package.

4. Return Shipping:

4.1 Cost:

  • Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
  • We recommend using a trackable shipping service to ensure the secure return of Four-Piece Set items.

5. Inspection and Approval:

5.1 Upon Receipt:

  • Upon receiving the returned Four-Piece Set items, our team will inspect them to ensure they meet the eligibility criteria.
  • If approved, a refund will be processed based on the original payment method.

6. Refund Process:

6.1 Method:

  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow 7 business days for the refund to be processed after the approval of the return.

7. Exchanges:

7.1 Product Availability:

  • If you wish to exchange Four-Piece Set items for a different design, please indicate this in your return request.
  • Exchanges are subject to product availability.

8. Defective or Incorrect Products:

8.1 Notification:

  • If you receive a defective Four-Piece Set or an item different from what you ordered, please contact our customer service immediately at [email protected]. We will arrange for a replacement or refund, including return shipping costs.

9. Contact Us:

For any questions, concerns, or assistance with the return of your Four-Piece Set items, please contact our customer service team at [email protected].